Returns and exchanges

Size exchanges

Request a size exchange within 7 days of delivery. Pairs must be unworn and in their original box for this voluntary exchange offer. Contact support@ramblersafety.com or WhatsApp 074 697 3907 with your order number and the size required. We will confirm availability and arrangements before you send the parcel.

Online cancellation and cooling-off

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel within 7 days after receiving your goods, without a reason or penalty. You pay only the direct return cost. Payments must be refunded within 30 days of cancellation. Statutory exceptions, including personalised goods, may apply.

Defective or unsafe goods

Where the Consumer Protection Act applies, goods that fail its quality requirements may be returned within 6 months of delivery, at our risk and expense. You may choose repair, replacement or refund as provided by section 56. The unworn-condition rule for voluntary size exchanges does not remove these rights.

Wrong item delivered

Contact us with your order number so we can arrange return of an incorrect item at our cost and the appropriate replacement or refund. Photographs help us investigate, but do not replace your statutory rights.

Sale and clearance items

A reduced price does not remove applicable consumer rights. Any specifically disclosed condition is assessed under the law; there is no blanket no-refunds rule for sale items.

These terms do not limit rights under applicable law. See the Electronic Communications and Transactions Act and the Consumer Protection Act.